Sales And Fundraising Consultant
Job Title: Call Center Executive — Investor & Farmer Support
Location: Accra, Ghana (Hybrid/On-site)
Reports To: Customer Experience Manager
Role Summary
The Call Center Executive will manage inbound and outbound customer interactions across investors, farmers, aggregators, and partners. The role involves resolving inquiries, handling complaints, supporting sales conversions, and ensuring a seamless customer experience across phone, email, USSD, WhatsApp, and chat channels.
Key Responsibilities
- Receive and Manage Inbound and Outbound Calls
- Review and return all missed calls promptly within the stipulated service timeframe, prioritising urgent or time-sensitive inquiries such as transactions, payments, or complaints.
- Answer incoming calls promptly and professionally, identify customer needs (investors, farmers, aggregators, or partners), and provide accurate information on GrowForMe’s services, investments, payments, and platform usage.
- Initiate outbound calls for missed calls, onboarding, follow-ups on incomplete transactions, campaign updates, payment reminders, and conversion of prospective investors or users.
Customer Support
Respond to inbound calls, emails, and chats from investors, farmers, and partners
Provide accurate information on investments, returns, payouts, rollovers, and platform usage
Guide customers through USSD (*800*008#), *170# Option 5,4,3, mobile, and web processes
Resolve complaints professionally and escalate complex issues
Investor and Sales Support
Conduct outbound calls to onboard new investors
Follow up on investment leads and incomplete transactions
Promote reinvestment, rollovers, and new opportunities
Support campaign launches and investor update communications
Farmer and Aggregator Support
Assist farmers with platform onboarding and service access
Handle queries on inputs, mechanisation services, payments, and deliveries
Coordinate with field teams when required
Issue Resolution and Compliance
Log interactions accurately in CRM systems
Maintain confidentiality and comply with SEC regulations and company policies
Identify fraud risks or suspicious activities and report promptly
Customer Experience Improvement
Capture customer feedback and recurring issues
Recommend service improvements
Maintain high customer satisfaction levels
Qualifications and Skills
Required
Have you own laptop you can work with.
Diploma or Bachelor’s degree in Business, Communications, Agriculture, or related field
1 to 3 years of experience in call center, customer service, or financial services support
Strong verbal and written communication skills
Fluency in English and at least one Ghanaian language
Basic computer proficiency
Preferred
Experience in fintech, banking, mobile money, or agriculture
Sales or telesales experience
Familiarity with CRM systems
Understanding of investment or crowdfunding concepts
Key Competencies
Customer empathy and patience
Strong problem-solving ability
Professional phone etiquette
Persuasion and sales capability
Attention to detail
Ability to work under pressure
Performance Metrics (KPIs)
First-call resolution rate
Customer satisfaction score
Conversion rate on outbound campaigns
Response time and call handling time
Accuracy of information provided
What We Offer
Good monthly salary
Insurance cover for the job
Outdoor life across the country
Opportunity to learn and create impact
Access to satellite technology and its application.